FAQ'S
Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
1. What are the standard check-in and check-out times? Check-in begins at 2:00 PM (14:00), and check-out is by 12:00 PM (noon). Early check-in or late check-out can be requested during booking, subject to availability and potentially an additional fee.
2. How do I get to the hotel from the airport or railway stations? The hotel is highly accessible via Shanghai’s extensive subway network. From Pudong International Airport (PVG) or Hongqiao International Airport (SHA), you can take the subway to People’s Square Station (Lines 1, 2, and 8). The hotel is just a short walk from the station. Taxis and ride-hailing services are also readily available.
3. What is the exact address and how do I find the entrance? The hotel is located at 5th Floor, No. 336 Xizang Middle Road, Huangpu District, Shanghai. Because it is a “hidden” boutique concept located on the 5th floor of a commercial building, look for the dedicated hotel signage or directory in the main building lobby to find the correct elevator to the reception desk.
4. Is breakfast included, and what dining options are available? Breakfast availability depends on your booking rate, but the hotel features an excellent on-site restaurant. Guests can enjoy a daily buffet featuring a blend of traditional Chinese favorites, local Shanghainese delicacies, and Western breakfast staples.
5. Does the hotel offer parking facilities? The hotel provides access to public parking nearby. As spaces in the bustling Huangpu District are limited and subject to daily fees, we recommend using public transit or our taxi booking service for the most hassle-free experience.
6. What is the closest subway station to the hotel? The closest major transit hub is People’s Square Station, which intersects Metro Lines 1, 2, and 8. This provides unparalleled, direct access to the Bund, Lujiazui, Jing’an Temple, and both major airports.
7. Are pets allowed at the Hidden Hotel? To maintain the pristine, tranquil environment and accommodate all guests’ allergies, the hotel generally does not allow pets, with the exception of certified service animals.
8. Is the hotel suitable for families traveling with children? Absolutely. The hotel offers spacious accommodations, including the 65m² Qinglianju Family Room, which is specifically designed to comfortably accommodate parents and children while maintaining the property’s elegant Eastern aesthetic.
9. Does the hotel provide airport transfer or shuttle services? While the hotel does not operate a private complimentary shuttle, the 24-hour front desk offers a convenient taxi booking service and can help arrange private car transfers upon request.
10. Is Wi-Fi available and is it free? Yes, complimentary high-speed Wi-Fi is available throughout the entire property, including all guest rooms, the lobby, and the restaurant, ensuring you stay connected for work or sharing your travel moments.
11. Can I store my luggage at the hotel before check-in or after check-out? Yes, the hotel offers complimentary, secure luggage storage facilities. This is perfect for guests arriving on early morning flights or those who wish to explore Nanjing Road after checking out before heading to the airport.
12. What are the smoking policies at the hotel? The Hidden Hotel is a 100% non-smoking property in all guest rooms and indoor public areas to preserve the fresh, Zen-like atmosphere. Designated outdoor smoking areas are available for guests who smoke.
13. Is there a fitness center or gym on the premises? Yes, the hotel features a well-equipped, modern fitness center available to all guests, allowing you to maintain your workout routine even while staying in the heart of the city.
14. Does the hotel have a swimming pool or spa? To maximize space and focus on our core philosophy of serene, restful sleep and Eastern aesthetics, the hotel does not feature a swimming pool or spa. However, the premium bedding and soundproofed rooms offer a deeply restorative experience.
15. What popular attractions are within walking distance? You are steps away from Shanghai’s most iconic sites. The Nanjing Road Pedestrian Street and People’s Square are right outside. The Shanghai Museum, Grand Theatre, and the historic Bund waterfront are also within a short walking distance or a quick one-stop subway ride.
16. Do the rooms feature smart home technology? Yes, our rooms (such as the Yonglanju and Youhuang suites) are equipped with modern smart-room controls, allowing you to easily adjust lighting, climate, and curtains to create your perfect relaxing environment.
17. Is there a dress code for the hotel restaurant? The on-site restaurant maintains a smart-casual dress code. We ask that guests refrain from wearing sleepwear or swimwear in the dining and public lounge areas.
18. What is the minimum age requirement for checking in? The primary guest checking into the room must be at least 18 years of age and present a valid government-issued ID or passport.
19. Does the hotel offer laundry and dry-cleaning services? Yes, we offer professional laundry, dry-cleaning, and ironing services. This is highly popular among our business travelers and long-stay guests who need to keep their wardrobe fresh and professional.
20. Are the rooms and facilities wheelchair accessible? The hotel is located on the 5th floor and is accessible via elevators from the ground floor. However, because it is housed within an older commercial building, some areas may have minor thresholds. Guests requiring specific wheelchair accessibility are encouraged to contact the front desk prior to arrival so we can assign the most suitable room.