FAQ'S
Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
1. What are the standard check-in and check-out times? 入住時間為下午 2:00（14:00），退房時間為中午 12:00（12:00）。如需提前入住或延遲退房，請在預訂時提出申請，視飯店房態而定，並可能需要支付額外費用。.
2. How do I get to the hotel from the airport or railway stations? The hotel is highly accessible via Shanghai’s extensive subway network. From Pudong International Airport (PVG) or Hongqiao International Airport (SHA), you can take the subway to People’s Square Station (Lines 1, 2, and 8). The hotel is just a short walk from the station. Taxis and ride-hailing services are also readily available.
3. What is the exact address and how do I find the entrance? The hotel is located at 5th Floor, No. 336 Xizang Middle Road, Huangpu District, Shanghai. Because it is a “hidden” boutique concept located on the 5th floor of a commercial building, look for the dedicated hotel signage or directory in the main building lobby to find the correct elevator to the reception desk.
4. Is breakfast included, and what dining options are available? 早餐供應情況取決於您的預訂房價，但飯店內設有非常棒的餐廳。客人可享用每日自助餐，菜餚融合了傳統中式佳餚、上海當地特色美食和西式經典早餐。.
5. Does the hotel offer parking facilities? 飯店提供附近的公共停車場。由於繁華的黃浦區停車位有限且需按日收費，我們建議您使用公共交通或透過我們的計程車預約服務出行，以獲得最方便的體驗。.
6. What is the closest subway station to the hotel? The closest major transit hub is People’s Square Station, which intersects Metro Lines 1, 2, and 8. This provides unparalleled, direct access to the Bund, Lujiazui, Jing’an Temple, and both major airports.
7. Are pets allowed at the Hidden Hotel? To maintain the pristine, tranquil environment and accommodate all guests’ allergies, the hotel generally does not allow pets, with the exception of certified service animals.
8. Is the hotel suitable for families traveling with children? Absolutely. The hotel offers spacious accommodations, including the 65m² Qinglianju Family Room, which is specifically designed to comfortably accommodate parents and children while maintaining the property’s elegant Eastern aesthetic.
9. Does the hotel provide airport transfer or shuttle services? 雖然飯店不提供免費私人接駁車，但24小時接待櫃檯提供便利的計程車預約服務，並可依要求協助安排私人汽車接送服務。.
10. Is Wi-Fi available and is it free? 是的，飯店各處均提供免費高速Wi-Fi，包括所有客房、大廳和餐廳，確保您隨時保持網路連接，方便工作或分享旅遊精彩時刻。.
11. Can I store my luggage at the hotel before check-in or after check-out? 是的，飯店提供免費且安全的行李寄存服務。這對於乘坐清晨航班抵達的客人，或希望在退房後前往機場前遊覽南京路的客人來說非常方便。.
12. What are the smoking policies at the hotel? 為了保持清新禪意的氛圍，隱密酒店所有客房和室內公共區域均禁止吸煙。飯店設有指定的室外吸煙區，供吸煙客人使用。.
13. Is there a fitness center or gym on the premises? 是的，飯店設有設備齊全的現代化健身中心，供所有客人使用，即使身處市中心，您也能保持日常運動習慣。.
14. Does the hotel have a swimming pool or spa? 為了最大限度地利用空間，並專注於我們寧靜舒適的睡眠環境和東方美學概念，飯店不設有游泳池或水療中心。然而，優質的寢具和隔音客房將為您帶來深度放鬆的體驗。.
15. What popular attractions are within walking distance? You are steps away from Shanghai’s most iconic sites. The 南京路步行街 and 人民廣場 are right outside. The 上海博物館, Grand Theatre, and the historic Bund waterfront are also within a short walking distance or a quick one-stop subway ride.
16. Do the rooms feature smart home technology? Yes, our rooms (such as the 永蘭居 and 幽黃 suites) are equipped with modern smart-room controls, allowing you to easily adjust lighting, climate, and curtains to create your perfect relaxing environment.
17. Is there a dress code for the hotel restaurant? The on-site restaurant maintains a smart-casual dress code. We ask that guests refrain from wearing sleepwear or swimwear in the dining and public lounge areas.
18. What is the minimum age requirement for checking in? The primary guest checking into the room must be at least 18 years of age and present a valid government-issued ID or passport.
19. Does the hotel offer laundry and dry-cleaning services? Yes, we offer professional laundry, dry-cleaning, and ironing services. This is highly popular among our business travelers and long-stay guests who need to keep their wardrobe fresh and professional.
20. Are the rooms and facilities wheelchair accessible? The hotel is located on the 5th floor and is accessible via elevators from the ground floor. However, because it is housed within an older commercial building, some areas may have minor thresholds. Guests requiring specific wheelchair accessibility are encouraged to contact the front desk prior to arrival so we can assign the most suitable room.